Legal

Payment, Billing & Administrative Policies

Effective Feb 11, 2026 · Last updated February 11, 2026 · Provided by TRIMUS LLC (Wyoming)

IMPORTANT ROLE DISCLOSURE

TRIMUS LLC (“TRIMUS”) is an independent management services organization that provides non-clinical administrative, billing, and operational services on behalf of independently owned professional medical corporations and other third-party service providers.

TRIMUS is not a medical provider, does not practice medicine, does not make clinical decisions, and does not influence prescribing. FansMeds does not collect patient payments and is not a party to payment transactions for medical services.

1) Payment Authorization

By submitting payment information and proceeding, you authorize TRIMUS to collect and administer payments for administrative services and to coordinate payment distribution to independent third-party service providers, which may include professional medical corporations, pharmacies, laboratories, and other vendors involved in your care.

You acknowledge and agree that:

TRIMUS collects payments solely in an administrative capacity
Medical services are provided by independent licensed healthcare providers
Medications, if prescribed, are dispensed by independent licensed pharmacies
FansMeds does not collect, hold, process, or transmit patient payments
Payment to TRIMUS does not guarantee that medical services will be provided or that a prescription will be issued

You authorize TRIMUS to charge the payment method you provide for amounts disclosed at checkout, including applicable taxes and fees, in accordance with the selected service or program. You authorize TRIMUS to collect fees for administrative services and to disburse amounts to third parties for services you request or receive, including professional medical corporations, pharmacies, and laboratories.

2) Refund & Cancellation Policy

All fees collected by TRIMUS are for administrative services, clinical coordination, and access to independent third-party services.

No Refunds After Services Begin

Fees are non-refundable once any portion of the services has been initiated, including but not limited to:

Review of submitted information
Clinical intake or evaluation by a provider
Administrative processing
Coordination with pharmacies or other vendors

Clinical Decisions Are Not Grounds for Refund

Refunds are not issued based on:

A provider determining you are not eligible for treatment
A provider declining to prescribe medication
Dissatisfaction with clinical outcomes
Changes in personal circumstances or preferences

Limited Exceptions

If applicable law requires a refund in a specific circumstance, TRIMUS will comply with such requirements. Any approved refund will be limited to the extent required by law and may exclude amounts already paid to third-party service providers. You agree not to initiate a chargeback without first contacting billing support to resolve the issue.

3) Cash-Pay / No Insurance Disclosure

All services accessed through this platform are offered on a cash-pay basis.

You acknowledge and agree that:

TRIMUS does not submit claims to insurance providers
FansMeds does not submit insurance claims
Independent medical providers may be out-of-network
No guarantee of insurance reimbursement is provided

You are solely responsible for determining whether any portion of the services may be eligible for reimbursement under your insurance plan, health savings account, or flexible spending account.

4) Third-Party Services Acknowledgment

Certain services may be provided by independent third parties, including but not limited to:

Professional medical corporations and licensed providers
Pharmacies
Laboratories
Payment processors and technology vendors

TRIMUS is not responsible for the acts, omissions, services, or products of third parties. Your use of third-party services is subject to their respective terms, policies, and professional obligations.

5) Arbitration & Dispute Resolution

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

To the fullest extent permitted by law, you and TRIMUS agree that any dispute, claim, or controversy arising out of or relating to these Payment, Billing & Administrative Policies or the administrative services provided by TRIMUS shall be resolved through binding arbitration, rather than in court.

Arbitration Terms

Arbitration shall be conducted on an individual basis only
Class actions, class arbitrations, and representative actions are not permitted
Arbitration shall be administered by a recognized arbitration provider
The arbitration shall take place in the United States, unless otherwise required by law
Each party shall bear its own attorneys’ fees unless otherwise required by law

Opt-Out

You may opt out of arbitration by providing written notice within 30 days of first accepting these Policies. Instructions for opting out will be provided upon request.

If arbitration is deemed unenforceable under applicable law, disputes shall be resolved exclusively in the state or federal courts located within the State of Delaware, and you consent to personal jurisdiction there. This arbitration provision applies only to disputes with TRIMUS regarding administrative services.

6) Changes to These Policies

TRIMUS may update these Payment, Billing & Administrative Policies from time to time. Updates become effective when posted. Continued use of services after an update constitutes acknowledgment of the revised policies.

7) Contact Information

Questions regarding billing or administrative services may be directed to: support@fansmeds.com